Gathering Debugging Information¶
If you are experiencing an issue or asking the Stadia Maps support team to assist with a question, you may be asked for technical information. This guide will walk you through the different types of data that may be requested.
Browser Based Applications¶
HAR¶
If you're using our location services in a browser based application, the best form of debugging information is an HTTP Archive file, or HAR as it is known. A HAR file is a JSON file format for logging the browser's interactions with a website.
Each HAR file includes requests, headers, responses, and other details that help us see what's going on while your application is engaging with our APIs.
Creating one is easy and usually just involves opening up the Developer Tools in your browser, navigating to the Network tab, performing the action you need help debugging (e.g. loading tiles), and then saving the result.
How to open your browser tools
There are a few ways to open the dev tools, depending on which browser and platform you use:
- F12 - Many browsers will respond to the F12 key on all platforms (note: on macOS, you may need to press the fn key on your keyboard along with the function key)
- Ctrl + Shift + I or Command + Option + I (macOS)
- Right click (or Ctrl click on macOS) and click the inspect option
Chrome-based Browsers¶
To save a HAR file, click the Export HAR icon in the toolbar.
Mozilla-based Browsers¶
To save a HAR file, click the gear icon in the toolbar and select Save All As HAR.
Headers¶
With other requests, we may just need your header information. Open the Developer Tools' Network tab, locate the request, and then take a screenshot of the headers.
Info
In most browsers (Brave, Chrome, Edge, Firefox, etc), you can open the Developer Tools by pressing F12.
Next steps¶
Thank you for using Stadia Maps. We're happy to assist you with your issue or question.
Please send any requested files and information via email and we'll be in touch with you as soon as we can.
If you are new to Stadia Maps, why don't you sign-up for a free account. It's quick and easy.